Head of Operations

The Company is seeking a Head of Operations to play a pivotal role in the evolution and growth of its independent hospitality business. The successful candidate will work closely with the owners to oversee the commercial and operational performance, with a focus on financials, partnerships, guest experience, and team development. This is a hands-on role that requires a leader with a strong commercial mindset, excellent financial understanding, and the ability to balance strategic thinking with day-to-day operations. The Head of Operations will be expected to be a change agent, questioning the status quo, identifying opportunities for improvement, and having the confidence to implement necessary changes. Applicants for the Head of Operations position at the company should have a proven track record in leading high-volume hospitality operations and a natural curiosity for driving business growth. The role demands a leader who is not only adept at managing the current state of the business but is also passionate about its future and is committed to unlocking its full potential. Experience in team development and a proactive approach to creating accountability are essential. The ideal candidate will be a dynamic individual, capable of making a real impact and ready to take on the challenge of shaping the next phase of the business's journey.