The Company is seeking a VP of Post-Sales to take on a pivotal role in the organization. The successful candidate will be tasked with the critical responsibility of transforming new customers into long-term, expanding accounts. This includes designing and executing customer onboarding processes, developing health-scoring and early-warning systems for customer engagement, and overseeing renewals and support. The VP of Post-Sales will be the key figure in owning and driving Net Dollar Retention, and will be expected to build and lead a team to achieve this as the company scales. The role is highly dynamic, with a focus on establishing the post-sales function's structure, tools, and metrics in a business with consumption-based revenue dynamics. Applicants for the VP of Post-Sales position at the company should have a minimum of 15 years of experience in the technology sector, with a significant background in post-sales, customer success, or account management leadership. The role requires a candidate with a proven track record of owning and improving NDR, GRR, or net revenue retention in a B2B software or API environment. Experience in building and implementing health-scoring and usage-instrumentation systems is essential. The ideal candidate will be comfortable in a fast-paced, evolving environment and possess strong executive presence and cross-functional fluency. While not mandatory, experience in AI/ML companies or with AI-native customers, as well as a background in consumption or usage-based pricing models, is considered a plus.

Hiring Company

Exa