Head of Service Operations

The Company is in search of a Head of Service Operations to lead and transform its customer-facing service operation. This pivotal leadership role is focused on creating a consistent, scalable operating model that delivers outstanding service to customers while providing excellent opportunities for talented people to develop their careers. The successful candidate will be responsible for the end-to-end performance of service delivery, including customer contact, scheduling, maintenance, reactive works, and field operations. Key responsibilities for the Head of Service Operations include leading customer service, planning, and field service teams, driving service quality, SLA performance, and customer satisfaction, and improving operational efficiency. The role also involves developing and coaching managers, creating clear operational rhythms, and working closely with technical and compliance teams to ensure regulatory standards are met. The ideal candidate for this role at the company will have significant leadership experience in customer service, service delivery, or operational environments, with a proven track record of improving service quality and consistency. They should be adept at performance management, KPI-driven leadership, and have the ability to manage complex operational challenges. Commercial awareness, strong organizational skills, and the resilience to succeed in a fast-growing business are essential. The role offers a unique opportunity to shape and build a group-wide service function, with a direct impact on the company's growth and expansion plans. The Head of Service Operations will be a key figure in driving transformational change, and the company is looking for a leader who is passionate about creating exceptional customer experiences and is ready to take on the challenge of supporting a rapidly growing business.