Head of Operations

The Company is seeking a Head of Operations with a strong background in service delivery and client retention. The successful candidate will be responsible for managing a trainer network, ensuring quality, and overseeing process and performance. This role requires a leader with a proven track record in operations, particularly in a high-touch, SLA-driven consumer services environment. The focus is on improving customer satisfaction and retention, with an emphasis on measurable results such as CSAT, NPS, ratings, and churn. Applicants for the Head of Operations position at the company should have exceptional attention to detail and a rigorous approach to quality control, audits, and exception handling. The role demands a hands-on leader who is also adept at designing systems and automation. Cross-cultural sensitivity is essential, as the operations span across India, Singapore, and the UAE. The ideal candidate will be based in India or the UAE, or be firmly committed to relocating, and must be prepared for ongoing travel to the company's office locations. This is a long-term role for a candidate who is dedicated to building and growing within the organization.