The Company is seeking an Associate Vice President for GPSO Branch Operations and Service. The successful candidate will be a key player in the organization's critical GCOO function, which is dedicated to driving simplification and delivering exceptional customer outcomes in the Asia and Middle East region. This role is pivotal in strengthening the control environment, enhancing risk management, and driving operational excellence to support the bank's focused and sustainable growth. Key responsibilities for this position include leading branch operations and service quality, with a specific focus on supervising staff who handle customer instructions. The role also involves overseeing team performance, ensuring end-to-end operational risk controls, and developing and implementing service initiatives that contribute to the bank's strategy and profitability. The ideal candidate should have a minimum of 5 years' of hands-on experience in branch operations, process improvement, or a supervisory role, and possess strong communication, planning, organizational, and time management skills. A deep understanding of local policies and regulatory compliance is essential for success in this role.

Hiring Company

HSBC