Chief Operating Officer (COO), Luxury Country House Hotel Group

The Company is seeking a Chief Operating Officer (COO) to join their team. This pivotal leadership role involves working closely with the ownership and senior leadership team to drive the operational performance and growth of the business. The successful candidate will be responsible for ensuring operational excellence across the portfolio, with a focus on delivering an exceptional guest experience and achieving strong commercial and financial performance. Key responsibilities for the COO include providing overall leadership and direction, developing and delivering strategic objectives, driving profitability, and leading a high-performing team. The role also requires the establishment of clear operational standards, KPIs, and accountability, as well as ensuring compliance with health and safety, licensing, and other relevant requirements. The ideal candidate for the COO position at the company will have a proven track record in the luxury or upper-upscale hospitality sector, with experience operating across multiple properties. A strong background in luxury hotels, country house hotels, resorts, or high-end independent hospitality is essential. The role demands a leader with strong commercial and financial acumen, experience in improving profitability, and a deep understanding of guest experience and service standards. Excellent leadership, communication, and stakeholder management skills are a must, as is the ability to operate effectively at both the board and ownership level. The COO will also be involved in overseeing capital projects, refurbishments, and property development, and should be adept at identifying opportunities to enhance processes and operating efficiencies.