Interim Head of Insights

The Company is seeking an Interim Head of Insights to lead its high-profile insights function during a critical period of organizational review and regulatory scrutiny. The successful candidate will be responsible for strengthening the role of customer and operational insight in decision-making, service improvement, and regulatory readiness. This pivotal role involves evaluating and enhancing the processes of gathering, analyzing, and acting upon insights, as well as providing strategic recommendations to improve service delivery and customer outcomes. The Interim Head of Insights will also be expected to partner with senior stakeholders to ensure that insight processes can withstand external regulatory scrutiny. Applicants for the Interim Head of Insights position should have a strong background in senior insights, customer insight, or insight leadership roles, with extensive experience in housing associations, social housing, or a related housing environment. Deep expertise in customer insight, voice of customer programs, and resident engagement initiatives is essential. The role requires a proven capability in using evidence-based insights to drive organizational improvement, strong stakeholder management skills, and the ability to influence and challenge senior leadership teams. Knowledge of regulatory frameworks and experience in translating insights into strategic decisions and measurable service improvements are highly desirable. The ideal candidate will be able to work both strategically and hands-on, and will be instrumental in making a visible impact on customer experience, operational effectiveness, and organizational performance.