The Company is seeking a Vice President, Group Experience Strategy to join their dynamic team. The successful candidate will be a disruption driver, challenging the status quo and driving the pursuit of innovative, unconventional solutions. This senior strategic leader will be responsible for shaping and advancing omnichannel customer engagement strategy across complex brands and client assignments. Key responsibilities include leading omnichannel strategy, ensuring high-level brand strategies are translated into clear objectives, and challenging teams to maintain a customer- and behavior-led approach. The role also involves serving as a trusted senior advisor to clients, orchestrating cross-agency strategies, and advancing the agency's omnichannel capabilities, including AI-enabled solutions. Applicants must have a minimum of 10 years' experience in engagement strategy or customer experience strategy within an advertising agency, with a strong preference for those with a background in pharmaceutical clients and knowledge of regulatory issues. The role requires extremely strong communication skills, the ability to lead complex strategic discussions, and a collaborative, proactive approach. The ideal candidate will be highly accountable, display personal integrity, and be adept at balancing management responsibilities with hands-on work. Strategic quality, annual and tactical planning leadership, and a focus on capability and agency growth are also essential competencies for this position.

Hiring Company

Adelphi Group