Vice President of Customer Success

The Company is seeking a VP of Customer Success to play a pivotal role in the growth and development of its enterprise AI products. The successful candidate will be the senior presence across the largest customer relationships, leading a customer SWAT team and a group of strategic partners. This role is highly dynamic and requires a leader who can adapt and evolve with the business. Responsibilities include personally engaging with customers at all levels, owning retention and expansion outcomes, and anticipating the future needs of the product. The VP will be expected to bring their own playbook, coach the team, and lead by example in driving customer success. Candidates for the VP of Customer Success position at the company should have a minimum of 10 years' experience in customer success leadership within the enterprise SaaS sector. The role demands a strategic and commercial mindset, with a proven track record of moving the numbers at scale and building successful retention and expansion motions. The ideal candidate will be AI-native, with a deep understanding of how AI is reshaping customer success, and be comfortable with ambiguity, as the role will evolve with the business. Industry experience is a plus, but a strong willingness to understand the operations of customers in industrial distribution, manufacturing, automotive, and healthcare is essential. The role requires a hands-on approach, the ability to work through friction, and a focus on delivering outcomes.