The Company is seeking a Research Manager with over 10 years of experience in UX research and a minimum of 3 years in people leadership to take ownership of research for its retail portfolio. The successful candidate will be responsible for leading a team of researchers, delivering high-quality customer insights, and ensuring that these insights are integrated into the development of digital products and services. This role involves building and maintaining a high-performing research organization, partnering with cross-functional teams, and championing research excellence. The Research Manager will also be tasked with defining and executing research strategies, advancing the research practice, and representing the company in thought leadership and industry engagement. Applicants for this role at the company should have a Bachelor's degree in a relevant field, with a Master's or PhD being a plus, and a proven track record of leading research programs that have influenced product strategy and business outcomes. Deep expertise in both qualitative and quantitative research methodologies, as well as experience in digital product organizations, particularly in banking, fintech, technology, or e-commerce, is essential. The ideal candidate will have strong leadership and professional skills, including the ability to coach and mentor talent, excellent stakeholder management, and a passion for developing future-ready research capabilities. Success in this role will be measured by the performance and engagement of the research team, the impact of research on customer experience and business outcomes, and the company's recognition as a leader in customer-centered innovation.

Hiring Company

DBS Bank