Head of Operations, Defence Services

The Company is seeking a Head of Operations for Defence Services in New Zealand. The successful candidate will be responsible for leading the Defence Services operations, which include running multiple customer projects, implementing mission-critical solutions, and providing technical support for military exercises and test events. This role demands a high level of precision, reliability, and trust, as the work directly impacts the safety and security of the people who rely on it. The Head of Operations will also be the line manager for the local delivery team, overseeing business development and business services roles, and will be expected to work closely with Defence customers, partners, and international colleagues. Applicants for the Head of Operations role should be experienced operational leaders with a proven track record in complex IT service delivery. The role requires a candidate with strong leadership skills, the ability to engage with senior Defence customers and partners, and a talent for translating customer needs into practical delivery plans. The ideal candidate will be adept at balancing delivery discipline with the cultivation of strong customer relationships, and will be energized by the challenge of building and supporting a local team while remaining connected to a global way of working. The position is pivotal in contributing to the company's future service offerings, supporting business development, and growing the capability of the local team.