Head of User Experience

The Company is seeking a Head of User Experience to define and lead end-to-end customer experiences across multiple digital products, audiences, and touchpoints. The role combines hands-on design leadership with customer research, product strategy, and cross-functional collaboration. The successful candidate will develop AI-powered experiences, establish principles for trustworthy and accessible design, and use research, analytics, and experimentation to improve customer journeys and business outcomes. They will also build UX standards and practices, influence product roadmaps, and lay the groundwork for a growing design function. Candidates should have at least eight years of experience in UX, product design, or user research, including two or more years leading UX across a product or customer journey. Required experience includes owning end-to-end experiences, designing and launching AI-powered customer features, conducting user research, and using analytics and experimentation to assess results. Strong stakeholder communication, accessibility and inclusive-design expertise, and the ability to connect design decisions to business objectives are essential. Experience in financial technology or another regulated industry, as well as familiarity with compliance-sensitive journeys, is an advantage.