Vice President, Client Relationship Servicing (CRS) Greater Hyderabad, India Area

The Company is seeking a Vice President, Client Relationship Servicing to lead client authorities and audit confirmation services. The role combines day-to-day operations leadership with accountability for transforming service journeys, improving the end-to-end client experience, and reducing handoffs, delays, and errors. Responsibilities include setting service objectives, managing performance and resources, partnering with stakeholders to shape service standards, and leading digital adoption and automation initiatives. The successful candidate will oversee requirements definition, solution validation, user acceptance testing, release readiness, and change adoption, while leading a large, geographically distributed team and reporting on delivery progress, risks, and outcomes. Candidates should have a proven record of leading large, multi-market teams across geographies and cultures, alongside strong client-focused decision-making and communication skills. The role requires commercial and financial acumen, experience managing performance and developing teams, and the ability to balance operational, people, and transformation priorities. Applicants should be comfortable working with technology and transformation partners, translating business needs into clear, testable requirements, and supporting adoption of new tools. Resilience, adaptability, initiative, and a commitment to continuous improvement are essential.

Hiring Company

HSBC