Head of Digital Product, CRO & UX Greater Liverpool, United Kingdom Area

The Company is seeking a Head of Digital Product, CRO & UX to play a pivotal role in shaping the future of its digital retail experience. The successful candidate will be responsible for leading the digital product strategy, customer experience, and experimentation across web and app platforms. This senior leadership position demands a professional who can seamlessly transition between strategic planning, commercial outcomes, customer experience, and people leadership. The role involves owning the digital product and experience strategy, driving commercial improvement, and leading the CRO and experimentation strategy to enhance customer journeys and satisfaction. The Head of Digital Product will also be instrumental in setting priorities, making investment choices, and fostering a culture of high standards in product, UX, research, and experimentation. Applicants for the Head of Digital Product, CRO & UX role at the company should have a significant background in leading digital product portfolios, preferably within e-commerce, retail, or other customer-facing businesses. The ideal candidate will have a proven track record of aligning business strategy with product direction and achieving measurable commercial results. Strong experience in UX, research, and a deep understanding of experimentation and measurement are essential. The role requires a leader with commercial curiosity, the ability to influence senior stakeholders, and a focus on long-term customer value. The Head of Digital Product will be expected to lead complex, cross-functional change and build for the future by developing the company's approach to AI, personalization, and app growth.

Hiring Company

The Very Group