Associate Vice President, Operations Excellence & Quality Management, Underwriting & Credit Operations Greater Manila, Philippines Area

The Company is seeking an Associate Vice President to drive operational excellence and quality management across underwriting and credit operations. The role will lead initiatives from design through implementation and embedment, simplifying and standardizing processes while improving service, cost, customer experience, and risk outcomes. Responsibilities include establishing consistent quality and control practices, monitoring cross-market performance, addressing issues through root-cause analysis and corrective action, and overseeing operational changes while maintaining service stability. The role also connects global delivery teams with market stakeholders and partners across operations, product, transformation, and risk functions. Candidates should have experience delivering transformation with measurable service, cost, quality, and risk outcomes, along with a track record implementing quality frameworks and managing operational governance through metrics, controls, and continuous improvement. Strong knowledge of secured and unsecured lending or underwriting operations is required. The position calls for process simplification and standardization skills, effective stakeholder management across geographies and cultures, and the ability to influence senior stakeholders and negotiate trade-offs constructively.

Hiring Company

HSBC