Vice President of Operations Excellence & Quality Management, Underwriting Credit Operations Greater Manila, Philippines Area

The Company is seeking a Vice President of Operations Excellence and Quality Management for underwriting credit operations. The role leads process simplification and standardization across markets and products, improving service speed and efficiency while meeting local requirements. Responsibilities include embedding quality frameworks, directing teams toward service stability and risk reduction, and connecting offshore execution with onshore ownership. The Vice President will oversee quality governance, reporting, issue resolution, and escalation, while ensuring operations follow documented procedures, controls, and risk appetite. The role also requires close partnership with operations, product, transformation, risk, and other teams to deliver consistent outcomes. Candidates should have a strong record of leading large-scale transformation across multiple sites, markets, and products, with measurable service, cost, quality, and risk results. Experience leading operational teams across both ongoing operations and change initiatives, implementing quality frameworks, and driving continuous improvement is required. Applicants should be skilled at standardizing processes across varied market requirements and influencing senior stakeholders across geographies and cultures. A strong understanding of secured or unsecured underwriting and lending operations, including related operational risks, is essential.

Hiring Company

HSBC