Senior Vice President, Client Partner

The Company is seeking a Senior Vice President, Client Partner to lead strategic client accounts and take end-to-end responsibility for client satisfaction, revenue retention, profitability, forecasting, and growth. The role sets account strategy and coordinates account, delivery, and sales teams around a shared plan, while personally managing senior client relationships and protecting existing business. Responsibilities include identifying expansion opportunities, overseeing contracts and commercial performance, strengthening delivery and client experience, and leading executive reviews, workshops, and value assessments. The Client Partner also guides multidisciplinary teams and develops strategic partnerships to support account growth. Candidates should have 15 or more years of progressive experience in client services, enterprise account leadership, or a related field, with direct profit-and-loss accountability and a record of managing and growing large, complex accounts. They should bring strong executive relationship skills, commercial expertise in pricing, negotiation, forecasting, and margin management, and experience leading teams in a matrixed environment. Broad knowledge of customer experience, CRM, data and analytics, digital marketing, content operations, B2B, and enterprise AI is required, along with experience in partner-led planning and sales. A bachelor’s degree is required; an advanced degree is an asset.