Associate Vice President, Digital Service, Life, Health & Annuities Greater Phoenix, AZ Area + 2 more

The Company is in search of an AVP, Digital Service for Life, Health, and Annuities. This executive will be at the forefront of defining and executing the digital service vision, leading the strategy and evolution of the digital servicing ecosystem. The role is pivotal in driving measurable improvements in digital engagement, customer satisfaction, and operational efficiency. The successful candidate will be responsible for creating and scaling digital servicing capabilities that support the company's growing third-party distribution strategy, while also championing emerging technologies such as conversational AI and intelligent automation. The AVP will be expected to partner with various leaders across the organization to deliver integrated digital solutions and will play a key role in shaping the future servicing and distribution model. Candidates for this role should have a Bachelor's degree or equivalent experience, with a minimum of 10 years' in digital product management, digital servicing, or related technology-enabled environments. A strong background in digital channels and servicing platforms, particularly within highly regulated industries, is essential. The ideal candidate will have a proven track record in leading digital transformation initiatives, with a focus on improving customer experiences and reducing operational costs. Experience in Agile product development, a deep understanding of digital servicing best practices, and the ability to influence and lead through change are also key requirements. The role demands an individual with exceptional communication skills, executive presence, and the ability to build and lead high-performing teams.

Hiring Company

USAA