Head of Customer Success

The Company is seeking a Head of Customer Success to build and scale its Customer Success function while personally managing key enterprise relationships. Responsibilities include designing onboarding, adoption, renewal, and expansion processes; translating customer feedback into insights for internal teams; and driving measurable account growth. The role also involves developing automated customer health and risk-monitoring systems, recruiting and leading a team, and creating scalable playbooks, KPIs, and reporting frameworks. The successful candidate will integrate customer relationship workflows with product and support processes to deliver a consistent customer experience. Applicants should have at least six years of experience in Customer Success or Account Management at a technology or SaaS company, including at least two years leading a team. A strong record of managing enterprise clients and engaging senior stakeholders is required. Candidates should have experience building Customer Success processes and playbooks, automating customer health monitoring, and identifying account risks. The role calls for hands-on leadership, strategic and operational capability, and exceptional English communication skills.