Head of Customer Success

The Company is in search of a Global Head of Customer Success to spearhead the advancement of its customer success function, with a focus on operational excellence, customer retention, and long-term growth across various regions. The successful candidate will be responsible for leading, mentoring, and developing a global customer success team, designing and standardizing customer success processes, and building scalable operational frameworks to support international expansion. This role also involves managing relationships with strategic enterprise customers, driving customer engagement initiatives, and establishing key performance indicators to monitor the success of the customer success function. Applicants for the Global Head of Customer Success position at the company should have a significant background in customer success leadership within a B2B SaaS environment, with a proven track record of leading global teams and managing complex enterprise customer relationships. The role requires a strong player-coach leadership style, a deep understanding of the customer success lifecycle, and experience in building or scaling customer success functions. The ideal candidate will possess excellent stakeholder management skills, strong commercial awareness, and an analytical mindset. Desirable experience includes a background in PropTech, workplace technology, or related technology sectors, and exposure to software solutions with connected hardware or IoT technologies.