Head of Guest Experience

The Company is seeking a Head of Guest Experience to define and deliver exceptional service across a luxury leisure and wellness destination. The role leads all guest-facing functions, establishes service culture, standards, and training, and ensures a seamless, personalized journey from initial enquiry through departure. Responsibilities include building and developing a high-performing team, collaborating with commercial teams on corporate sales and group bookings, supporting onsite and online retail growth, and shaping partnerships with international hospitality brands. Candidates should bring senior leadership experience in luxury hotels or resorts, ideally at general manager or director level within a five-star setting. A strong record of delivering outstanding service and raising standards across large teams is essential, along with experience in wellness, spa, membership, or private-club environments. The role also calls for commercial confidence, including corporate sales experience, and a polished, inspiring leadership style with close attention to detail.