Vice President of Client Operations Greater Manila, Philippines Area

The Company is seeking a Vice President of Client Operations to advance a shared services operating model through optimization, automation, and continuous improvement. The role translates strategic priorities into scalable plans, improves end-to-end process performance and service quality, and supports integrations and transitions into shared services. Responsibilities include identifying efficiency and control improvements, leading process redesign, developing business cases and implementation plans, and tracking performance through metrics and reporting. The Vice President will partner across business, operations, technology, and control functions, while strengthening operational resilience, governance, and standardization. Candidates should have at least 10 years of experience in operations, transformation, operational excellence, program management, or business management within financial services or a similarly complex environment. Required capabilities include leading cross-functional initiatives, applying process improvement and operating model principles, delivering sustainable solutions, and using data to inform decisions. Strong communication, organization, stakeholder influence, and disciplined execution are essential. Experience with performance reporting, automation, operational risk controls, migrations, process documentation, workshops, or AI-enabled workflow improvements is preferred.

Hiring Company

JPMorgan Chase & Co.