Vice President, Cardiac Diagnostics Services & Customer Experience Greater Minneapolis, MN Area

The Company is seeking a Vice President to lead cardiac diagnostics services and customer experience across multiple sites. This executive will oversee service operations, quality, and monitoring centers, ensuring safe, compliant, reliable, and scalable delivery. Responsibilities include setting multi-site strategy, managing budgets and workforce plans, improving service quality and productivity, and transforming operating models through automation and digital capabilities. The role also partners across functions to strengthen patient and customer experiences, manage operational risks, and develop leaders and teams. Candidates must hold a bachelor’s degree and have at least 10 years of progressive leadership experience in complex operations, service operations, healthcare, quality, or a related field. Demonstrated success leading large, multi-site or 24/7 operations, cross-functional teams, strategic planning, organizational change, and continuous improvement in regulated environments is required. Strong financial and business acumen, including budgeting, forecasting, capacity planning, and investment prioritization, is essential. Preferred qualifications include an advanced degree, experience in healthcare or another regulated industry, familiarity with automation and AI, quality-system compliance, and Lean or comparable operational excellence methods.

Hiring Company

Boston Scientific