Head of Client Services

The Company is seeking a Head of Client Services to lead its client partnership function and set standards for account service. The role oversees key client relationships, team performance and development, and the commercial discipline needed to deliver high-quality work profitably. Responsibilities include advising senior client decision-makers, managing portfolio health and resolving complex issues, and partnering across disciplines to shape briefs, teams, and delivery plans. The Head of Client Services will also guide account and resource planning, support business growth, refine services and tools, and identify process improvements. Candidates should have at least 12 years of progressive client leadership experience in a branding, design, creative, or integrated agency environment, including oversight of complex accounts. They should have a strong record of developing senior client service professionals, building accountable teams, and growing business through trusted executive relationships and strategic counsel. Deep knowledge of brand strategy, identity, creative development, production, and integrated agency workflows is required. The role also calls for expertise in scopes, staffing, budgets, forecasting, utilization, and profitability, along with exceptional communication, facilitation, and presentation skills.