Vice President, Customer Intelligence & Growth

The Company is seeking a Vice President of Customer Intelligence & Growth to build and lead an enterprise capability connecting customer intelligence, strategy, research, lifecycle marketing, and advanced analytics. The role will define customer growth priorities and demand planning, identify high-impact opportunities, and translate customer insights into executive recommendations and commercial decisions. Responsibilities include leading analytics, predictive modeling, segmentation, customer research, and the development of KPIs, dashboards, testing plans, and planning rhythms. The leader will also build a scalable team and align functions across the business, making customer intelligence a core part of planning and growth. Candidates should bring 15 or more years of leadership experience in customer strategy, growth strategy, analytics, consulting, or general management, including a record of leading enterprise transformation. Deep expertise in customer economics, acquisition, retention, and lifetime value is required, along with experience developing enterprise customer strategies and scalable planning processes. The role calls for strong analytical and research skills, the ability to turn complex insights into measurable commercial outcomes, and a track record of influencing senior leaders across functions. An intellectually curious, action-oriented approach and the ability to move between strategy and execution are essential.