Vice President, Digital

The Company is seeking a Vice President, Digital to lead its digital business, operating model, member experience strategy, and platform ecosystem. The role is responsible for setting and executing digital strategy, establishing governance and prioritization, and driving measurable growth, engagement, self-service adoption, and member satisfaction. The Vice President will oversee digital experience and platform functions, guide investment and roadmap decisions, and use performance metrics to improve digital channels and customer journeys. The position also requires close partnership across business and technical teams, development of digital talent, and oversight of risk, compliance, security, and operational readiness. Candidates should have 12 or more years of experience in digital product management, design, software development, or a related field, including at least eight years delivering consumer-facing digital products and six years in financial services, e-commerce, or a similar sector. A bachelor’s degree in Management Information Systems, Computer Science, or a related field is required. Applicants should bring strong strategic and execution skills, expertise in digital customer experience, omnichannel, and UX/UI, and experience leading cross-functional teams and managing vendors. Knowledge of digital platforms, data analysis, personalization, agile delivery, electronic banking regulations, and relevant compliance and security practices is also important.