Managing Director, Projects & Operations

The Company is seeking a Managing Director, Projects & Operations to oversee facilities management projects and retail facility operations. Responsibilities include leading the delivery of an annual capital project portfolio, supporting project planning and budgeting, managing risk, and improving delivery processes. The role is also accountable for day-to-day operations across an assigned national portfolio, including work orders, incidents, compliance, and contractual obligations. The Managing Director will maintain client relationships, resolve escalations, develop solutions aligned with client needs, and lead project and operations teams, including staffing, coaching, and talent development. Candidates should have at least 10 years of experience delivering capital projects and programs, managing operations, and leading large teams with direct and indirect reports. Experience with infrastructure and tenant improvement projects, emergency response, varied delivery models, and project contracts is important. The role also calls for strong portfolio and risk management, client relationship, communication, and people leadership skills. Applicants should be able to manage complex, multi-year programs while ensuring operational performance and regulatory compliance.