Head of Policy Service Department

The Company is seeking a Head of Policy Service to manage a team responsible for life insurance policy administration and collaborate with business partners. The role includes overseeing operational processes and regulatory compliance, developing service standards, and implementing improvements to enhance service quality and efficiency. The successful candidate will contribute to introducing new insurance products and adapting service processes to business needs. They will also monitor performance indicators, prepare reports, and recommend operational improvements. Applicants should have at least two years of experience managing a policy or customer service team in the insurance industry, preferably in life insurance. The role requires communicative English skills for working in an international environment, along with experience managing operational processes and collaborating with clients or business partners. Candidates should also be skilled in data analysis, reporting, and performance measurement.