Senior Vice President, Liability Operational Strategy

The Company is seeking a Senior Vice President of Liability Operational Strategy to set and execute the strategic direction for its liability claims operations. The role oversees claims hubs and is accountable for operational performance, service quality, regulatory compliance, workforce planning, customer satisfaction, revenue growth, and financial results. Responsibilities include improving operating standards, leading organizational change, sponsoring strategic customer relationships, and supporting business development. The executive will also partner across functions to strengthen service capabilities, develop management teams, and represent the organization with customers and industry stakeholders. Candidates should have extensive knowledge of liability claims administration, claims regulation, and the insurance carrier and third-party administration markets. A bachelor’s degree in business, risk management, insurance, finance, or a related field is required, along with at least 10 years of progressive leadership experience in an insurance carrier, third-party administrator, or complex claims organization. Significant experience leading liability operations, large teams, and financial performance—including budgeting, forecasting, workforce planning, and P&L management—is essential. Strong strategic, analytical, communication, business development, and change leadership skills are required; professional insurance or claims designations are preferred.