Head of Operations

The Company is seeking a Head of Operations to take on a pivotal role in the day-to-day management of the business. This senior position is focused on the smooth and efficient running of the agency, with a strong emphasis on people, systems, suppliers, and processes. The successful candidate will be responsible for owning and optimizing the agency's operational processes, coordinating internal projects, and supporting the implementation of strategic priorities. Additionally, the role involves managing office and workplace operations, leveraging technology and AI tools to enhance productivity, and overseeing supplier and contract administration. The Head of Operations will also be involved in project coordination, internal communications, and will play a key part in the agency's annual planning and budgeting. Applicants for the Head of Operations role at the company should have a proven track record in operational management, ideally within a marketing agency, communications consultancy, professional services firm, or a similar environment. The role requires experience in managing office operations, suppliers, systems, and internal processes, as well as a strong background in coordinating multiple projects. The ideal candidate will have strong commercial awareness, be comfortable working with senior management teams, and have a practical and effective approach to using AI tools. Desirable qualifications include a previous title of Operations Manager, Head of Operations, or Practice Manager, experience in Microsoft 365 administration, and a background in hybrid working environments. The candidate should be highly organized, methodical, and possess excellent communication and problem-solving skills.