Vice President, Customer Strategy & Transformation

The Company is seeking a Vice President of Customer Strategy & Transformation to shape business strategy, transform customer engagement, and improve operational performance through high-impact cross-functional initiatives. Responsibilities include developing long-term growth plans, analyzing customer and business performance, and leading initiatives to increase revenue, customer satisfaction, and operational excellence. The role will oversee AI-enabled customer experience projects, market research, strategic project prioritization, and scalable dashboards for key business metrics. It will also contribute to annual corporate priorities and executive and board materials, while building and mentoring a high-performing strategy and business operations team. Candidates should have 15 or more years of experience in strategy or management consulting, preferably in high-growth SaaS or enterprise software environments. They should bring a proven record of developing and executing company-wide strategies, strong knowledge of SaaS metrics, and advanced analytical and financial modeling skills. The role requires the ability to turn complex data—including insights from AI-powered analytics tools—into clear recommendations, along with excellent written and interpersonal communication skills. Experience with process redesign, business application implementation, and automation is beneficial; an MBA or equivalent experience is preferred.