Assistant Vice President, High Net Worth & Centre of Excellence Operations

The Company is seeking an Assistant Vice President for High Net Worth and Centre of Excellence Operations. The successful candidate will be responsible for the day-to-day case management and operations of high net worth, new business, and policy servicing across multiple distribution channels. This role requires a focus on operational execution, service quality, and process adherence, as well as supporting initiatives to improve efficiency and client experience. The AVP will work closely with the HNW Centre of Excellence team, manage and support HNW new business and policy servicing to ensure timely, accurate, and compliant operations, and ensure adherence to SOPs, underwriting standards, and regulatory requirements. Applicants should have a minimum of 5-8 years' of relevant working experience in the insurance industry, preferably within the HNW or affluent segments, with a preference for those with middle office or HNW operations experience in the end-to-end HNW business process. The role also involves monitoring service performance, driving continuous process improvements, and supporting team capability through guidance, coaching, and on-the-job training. The ideal candidate will have strong business acumen, problem-solving aptitude, be self-motivated, proactive, and demonstrate initiative and ownership. Proficiency in both English and Chinese is required, as well as strong interpersonal, communication, project, and time management skills. The AVP will also be expected to ensure compliance with internal policies, MAS regulations, and governance standards, and to undertake additional responsibilities as assigned by leadership.