Vice President of Customer Success

The Company is seeking a VP of Customer Success to take on a pivotal role in owning net revenue retention across its US enterprise base. The successful candidate will be responsible for leading the post-sale organization, from onboarding and adoption to renewals and expansion. This includes the development of health-scoring, playbooks, and team structures that foster long-term partnerships with customers. The VP will also be a key member of the go-to-market leadership team, with a focus on gross and net retention, expansion pipeline, and customer advocacy. Applicants for the VP of Customer Success position at the company should have a minimum of 8 years' experience in customer success, with at least 4 years in a VP-level leadership role. A proven track record in improving net revenue retention within the enterprise SaaS space is essential. The role requires experience in building CS operating models, health scoring, and expansion motions, as well as strong commercial instincts and the ability to engage with enterprise customers at the C-level. The ideal candidate will have executive presence, be adept at leading a team, and be passionate about turning customers into long-term partners.