Head of Membership, Private Members Club

The Company is seeking a Head of Membership for a prestigious luxury private members club. This senior leadership role is pivotal in developing and executing strategies to grow, engage, and retain the membership base, with a strong focus on providing an exceptional experience for a sophisticated community of high-net-worth individuals and industry leaders. The successful candidate will be responsible for the full member journey, from acquisition to renewal, and must be adept at building strong, trusted relationships with members, understanding their evolving needs, and using feedback to enhance the overall experience. A key aspect of the role is to create and deliver a compelling calendar of bespoke events and experiences, and to champion exceptional luxury service standards across all member touchpoints. Candidates for the Head of Membership position should have a proven track record in membership sales, retention, and engagement, ideally within the context of private members clubs, luxury hospitality, or premium lifestyle brands. The role requires a commercially astute individual with excellent relationship-building and networking skills, a deep understanding of luxury consumers, and a creative approach to developing events and engagement initiatives. The ideal candidate will be an inspirational leader, with a hands-on approach, strong attention to detail, and the ability to lead and develop a high-performing membership team. A polished, professional demeanor and the ability to operate comfortably in a sophisticated, member-facing environment are essential.