Vice President of Customer Operations

The Company is seeking a Vice President of Customer Operations to lead the operational execution of the post-sale delivery lifecycle. This role is pivotal in driving the company's mission to transform the way businesses grow by overseeing global teams focused on technical onboarding, integrations, customer support, and delivery operations. The successful candidate will be a tactical leader, responsible for translating executive strategy into high-impact execution, optimizing time-to-value, and driving AI-powered efficiencies. Core responsibilities include executing onboarding and integration strategies, managing support operations, and leading services delivery operations to ensure client success and satisfaction. Candidates for the Vice President of Customer Operations position at the company should have a minimum of 6 years' of progressive leadership experience in managing customer operations and technical integrations teams within the SaaS space. The role requires a proven track record in adhering to ITIL Framework or similar governance practices, as well as hands-on experience in implementing automation, modern support stacks, and AI workflows. The ideal candidate will be adept at using operational data to drive execution and continuous improvement and will have a strong background in cross-functional collaboration, particularly with Sales, Product, and Customer Success teams. Strategic alignment experience and a commitment to diversity and inclusion are also essential for this role.