Chief Operating Officer (COO), Retail Banking

The Company is in search of a Chief Operating Officer for its Retail Banking division. This executive role is pivotal in driving operational excellence and transformation across various banking functions, including branches, digital channels, customer service, lending operations, deposits, payments, and support functions. The successful candidate will be responsible for shaping the end-to-end operating model with a strong focus on efficiency, scalability, and customer satisfaction. Key responsibilities include leading all aspects of retail banking operations, developing and implementing operational strategies that align with growth targets, and ensuring compliance with regulatory standards. The role also involves overseeing digital transformation initiatives, managing branch operations for consistent service quality, and driving service excellence to enhance customer satisfaction and retention. To excel in this position, candidates must have extensive experience in retail banking operations management, a proven track record in leading large-scale teams, and expertise in digital transformation, particularly in the automation and digitization of processes. Advanced skills in setting performance metrics, managing operational budgets, and implementing cost efficiency programs are essential. The ideal candidate will have a comprehensive knowledge of risk management practices and experience in leading process improvement projects using Lean or Six Sigma methodologies. Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams are also required. The role demands a leader who can build high-performing teams, foster a culture of accountability, collaboration, and innovation, and is adept at business planning and evaluating industry trends.