Vice President, Client Services Manager, Customer Service Hub (CSH) to the Chief Operating Officer (COO), Group Greater Singapore Area

The Company is seeking a Vice President, Client Services Manager for its Customer Service Hub. The successful candidate will be responsible for consistently meeting and exceeding customer center targets while maintaining a high standard of service delivery. This role involves contributing to the planning, execution, and tracking of strategic initiatives to enhance customer experience, improve operational efficiencies, and reduce interaction volume. The VP will also collaborate with cross-functional teams to drive initiatives that align with business objectives and will be key decision-makers in deepening customer engagement. Applicants must have a minimum of 5 years' of relevant experience in a customer center or financial industry, with a proven track record in strategizing and implementing use cases. Strong customer and business focus, meticulousness, and analytical skills are essential, particularly in the area of data analysis. The role requires a leader with excellent communication, relationship management, and team player skills, who can inspire and foster collaboration to ensure the successful execution of strategic projects. The VP will be expected to take the initiative in incident management, demand and budget management, and to demonstrate strong decision-making and problem-solving abilities in day-to-day operations.

Hiring Company

DBS Bank