Senior Vice President, Customer Success Remote (anywhere in Singapore)

The Company is seeking an SVP Customer Success for the APAC region. This pivotal role is a blend of leadership and hands-on engagement, where the successful candidate will lead a team of Customer Success Managers, ensuring the region's retention and growth, and personally managing a small number of the most strategic accounts. The SVP will be responsible for setting and upholding global Customer Success standards, capacity and coverage planning, and running the regional operating rhythm. Executive presence, commercial fluency, and the ability to build and defend a value and ROI narrative at the C-suite level are essential. Candidates for the SVP Customer Success role at the company should have a minimum of 10 years' experience in Customer Success or account management, with at least 3 years in a leadership capacity. Experience in the insurance domain or with enterprise software serving insurers is a must. The ideal candidate will have a proven track record in owning retention and expansion outcomes, be a credible player-coach, and have experience in building and running a consistent, playbook-led Customer Success motion at scale. Desirable skills include experience in hiring and scaling a Customer Success team, knowledge of core insurance platforms, and a background in change management or transformation. The role requires a willingness to travel across the region for customer engagements, executive reviews, and events.

Hiring Company

Sapiens