Head of Retail

The Company is in search of a Head of Retail to lead and enhance the retail operations across multiple physical stores. The successful candidate will be responsible for shaping the customer journey, driving commercial sales, and maintaining high service standards. This pivotal role involves overseeing daily retail service operations, ensuring consistent delivery of quality customer service, and fostering a supportive team environment. The Head of Retail will also be tasked with recruiting, training, and evaluating staff to build a knowledgeable team that is committed to providing outstanding customer experiences. The ideal candidate for the Head of Retail position at the company will have 8-15 years' of experience in multi-store retail management, with a proven track record in both commercial success and customer satisfaction. Key responsibilities include driving sales, enhancing the customer experience at all touchpoints, and monitoring performance to identify growth opportunities. The role requires a leader with excellent communication skills, a nurturing approach to talent management, and a strong focus on compliance with company policies and industry regulations. The company is known for its commitment to exceptional customer experiences and invests in the professional growth of its employees through comprehensive training programs. If you are ready to make a significant impact in the retail sector and are passionate about delivering outstanding customer experiences, this is an exciting opportunity to take your retail expertise to new heights.