Interim Head of Customer Service

The Company is seeking a Head of Customer Service to join their team on a 12-month fixed-term contract. The successful candidate will be responsible for the day-to-day operations of the customer service function, with a key focus on ensuring the smooth running of order processing and delivering an excellent customer experience across multiple brands. This role requires a hands-on leader who can combine problem-solving with leadership, process improvement, and cross-functional collaboration. Key responsibilities include leading, coaching, and developing a customer service team, managing team performance, handling complex customer escalations, and working closely with various internal teams to ensure smooth order fulfillment. Applicants for the Head of Customer Service role at the company should have a background in people management, experience in manufacturing customer service roles, and the ability to lead by example. The role demands a candidate with a high working level of Excel and PowerPoint, who is analytical, and possesses good communication, organization, and planning skills. The ideal candidate will be adept at identifying opportunities for process and system improvements and will support workforce planning and resource management to ensure appropriate team coverage. If you are a proactive leader with a passion for developing people and enhancing customer experiences, this role offers an exciting opportunity to make a significant impact within a sustainably focused packaging business.