Vice President of Customer Digital Experience Greater Columbus, OH Area

The Company is seeking a Vice President of Customer Digital Experience to lead the transformation of its digital front door. This pivotal role is focused on reimagining the way consumers interact with the health system, from discovery to engagement and navigation of care. The successful candidate will be a transformative leader, responsible for designing and delivering an end-to-end digital experience that is intuitive, personalized, and frictionless. Key responsibilities include partnering with IT to integrate digital capabilities across various touchpoints, leading agile teams to prioritize and deliver digital solutions, and collaborating with executive leadership to position digital access as a market differentiator. The role also involves leading digital innovation efforts, such as AI-driven navigation and chatbots, and ensuring seamless omnichannel integration for a unified consumer experience. Applicants for the Vice President of Customer Digital Experience role at the company should have a Bachelor's degree and a proven track record in digital access strategy, experience design, and journey transformation. The role requires a leader who can define and execute a bold, consumer-centric digital access strategy, and who is adept at leveraging data, analytics, and AI to personalize consumer interactions. Experience in leading a cross-functional team, establishing governance models, and driving digital self-service adoption is essential. The ideal candidate will be a strategic thinker, with the ability to monitor market trends and pilot innovative access solutions that set the organization apart. Strong leadership skills and the ability to collaborate with IT, marketing, operations, and clinical leadership are also key qualifications for this position.

Hiring Company

OhioHealth