Associate Vice President, Digital Customer Platforms Greater Cuenca, Ecuador Area

The Company is seeking an Associate Vice President for Digital Customer Platforms to lead the transformation of its digital customer experiences. The successful candidate will be responsible for the end-to-end ownership of digital customer platforms, from defining the customer experience and platform roadmap to ensuring successful delivery, adoption, and performance. This hands-on role requires a deep understanding of digital, data, and AI, and the ability to make strategic decisions that enhance the seamless transition between self-service and assisted engagement. Key responsibilities include owning the platform direction and roadmap, leading the delivery process, and partnering with IT and data teams to integrate AI capabilities. The role also demands a focus on continuous improvement, coherent customer journeys, and the ability to influence and align stakeholders across various business functions. Applicants for this role at the company should have a proven track record in digital customer platform ownership, with experience in self-service, e-commerce, customer engagement, or contact center environments. The ideal candidate will be a hands-on practitioner, capable of working closely with design and engineering teams, and will have a strong background in applying data and AI in live customer environments. Technical fluency in APIs, integrations, and modern digital architecture is essential, as is the ability to make data-driven decisions and influence stakeholders without direct authority. A degree in a relevant discipline and at least 8 years of experience in digital platform ownership or customer experience transformation, particularly within financial services or other regulated consumer businesses, is required.

Hiring Company

GREAT EASTERN