Vice President, Regional Customer Experience, Air & Sea Greater Dubai, United Arab Emirates Area

The Company is seeking a Vice President for Regional Customer Experience in Air and Sea. The successful candidate will be a senior logistics leader with a strong background in air and sea forwarding, customer-facing organizations, and cross-functional stakeholder management. This role is pivotal in driving the company's customer experience strategy, with a focus on understanding and meeting customer needs to foster loyalty and sustainable business growth. The VP will be responsible for leading and developing the regional customer experience teams, executing the CX strategy, and ensuring a customer-centric culture is embedded in all business processes. Candidates for this role should have a minimum of 12 years' experience in digital transformation, technology, or customer experience leadership, with at least 5 years at a senior level in logistics or supply chain. A proven track record in delivering large-scale digital programs and experience with freight forwarding platforms is essential. The ideal candidate will have a Bachelor's degree in technology, business, or engineering, with an MBA being preferred. The role requires a leader with a genuine passion for customer experience, an entrepreneurial drive, and the ambition to shape the future of customer experience within the IMEA region. The company values a diverse and inclusive work environment and is looking for individuals who share their commitment to these principles.

Hiring Company

Hellmann Worldwide Logistics