Chief Operating Officer (COO) Greater Glasgow, United Kingdom Area

The Company is seeking a Chief Operating Officer (COO) to lead one of the largest public service operations in the country. The successful candidate will be responsible for the strategic and operational delivery of a social security system that serves a significant portion of the population. This critical role demands a leader with a strong focus on performance, who can ensure the effective delivery of services and outcomes while fostering a culture of kindness, respect, and inclusion. The COO will operate in a highly visible environment, subject to significant scrutiny, and must be adept at leading through complex change, demonstrating resilience, and a commitment to delivering person-centered services to vulnerable individuals. Applicants for the COO position at the company should have a proven track record in leading large-scale operational delivery functions and driving organizational transformation. The role requires extensive experience at the Board and Executive level, with a strong emphasis on leadership, managing a quality service, and delivering at pace. The ideal candidate will have experience leading large, geographically dispersed workforces and be adept at building high-performing, inclusive cultures. Responsibilities include providing strategic leadership for client services delivery, overseeing financial planning, and performance, and ensuring the organization is well-positioned to meet external expectations and accountability requirements. The COO will also be a key member of the Executive Team, contributing to the shaping of organizational strategy and the delivery of ministerial priorities in partnership with the government and other key stakeholders.

Hiring Company

The Scottish Government