Chief Operating Officer (COO), Global Individual Health Greater Dubai, United Arab Emirates Area + 2 more

The Company is seeking a Chief Operating Officer (COO) for Global Individual Health, a key executive role focused on driving the next phase of growth and transformation. The successful candidate will be responsible for building and executing the vision and strategy for the future customer experience, designing a differentiated service proposition, and leading the multi-year transformation agenda. This includes maintaining global connectivity, shaping and overseeing the necessary systems, processes, and people, and managing daily business operations to ensure efficiency and clear accountabilities. The COO will also be instrumental in leading transformation initiatives across operations, technology, and customer experience, with a strong emphasis on continuous improvement through automation, digital innovation, and data-driven decision-making. Applicants for the COO position should have a significant background in leading successful teams in a global and matrixed environment, with a proven track record in enhancing the complete customer experience. The role requires a strategic thinker with strong technical knowledge, extensive stakeholder engagement experience, and a strong understanding of retail business models. A background in healthcare, consumer finance, or a similar regulated environment is preferred, and candidates should be educated to MBA or degree level. Key competencies include a global mindset, strong people management capabilities, customer obsession, and a passion for transformation and continuous improvement. The ideal candidate will be a dynamic leader with executive presence, capable of influencing across multiple stakeholder groups, and will have a strong commercial acumen and growth mindset.

Hiring Company

Cigna Healthcare