Chief Operating Officer (COO), Global Individual Health Greater Dubai, United Arab Emirates Area + 2 more

The Company is seeking a Chief Operating Officer (COO) for its Global Individual Health division. The successful candidate will be responsible for shaping and executing the vision and strategy for the future customer experience, leading a multi-year transformation to enhance the business's market position and drive sustainable growth. This pivotal role involves designing and implementing a differentiated service proposition, maintaining global connectivity, and overseeing the systems, processes, and people necessary to support operations. The COO will also manage daily business operations, improve operational efficiency, and ensure that the business is well-positioned to support growth both now and in the future. Applicants for the COO, Global Individual Health position at the company should have a significant background in leading successful teams within a global and matrixed environment. A proven track record in enhancing the complete customer experience, extensive stakeholder engagement, and a strategic, results-oriented approach are essential. The role requires a leader with a strong understanding of retail business models, preferably with experience in healthcare, consumer finance, or a similar regulated sector. The ideal candidate will have an MBA or degree level education, a history of leading large-scale business transformation, and a strong financial and commercial acumen. Key competencies include a global mindset, strong people management, customer obsession, and the ability to drive continuous improvement through innovation and data-driven decision-making.

Hiring Company

The Cigna Group