Vice President, Customer & Product Support, APAC

The Company is seeking a Vice President of Customer and Product Support to lead its regional organization across APAC. The role is accountable for customer experience, aftermarket growth, operational excellence, and execution of global initiatives. Responsibilities include establishing regional KPIs and operating rhythms, improving the speed and quality of support, and building executive relationships with customers, channels, and partners. The leader will translate customer and market insights into regional strategies, while developing team capabilities through onboarding, coaching, succession planning, and a culture of accountability and customer focus. Candidates should bring significant senior leadership experience in customer support, services, aftermarket, or product support, along with a record of leading complex, matrixed international organizations. Strong customer orientation and the ability to engage effectively with executive stakeholders are essential; experience navigating APAC regional complexity is preferred. The role calls for an enterprise-wide perspective, sound integrative decision-making, and clear communication that connects global strategy with regional execution. Candidates should also be comfortable leading amid ambiguity and scale, with a strong sense of accountability.