The Company is seeking an AskIT Support Engineer to join their team. The successful candidate will be responsible for providing frontline technical support for end-user devices and workplace technology, ensuring that employees can work efficiently with minimal disruption. This role involves resolving hardware, software, and Microsoft 365 issues, supporting device lifecycle activities, and delivering a high-quality end-user experience across office locations. The AskIT Support Engineer will also be involved in desk setups, moves, and changes, as well as incident, request, and service management. Applicants must have a degree in IT or a related discipline, or equivalent industry experience, and a minimum of 3-5 years in an IT support, service desk, help desk, or desktop support role. Essential skills include strong knowledge of Windows desktop operating systems, good working knowledge of Microsoft 365 applications, basic networking knowledge, and the ability to troubleshoot hardware and software issues independently. The role requires strong customer service, communication, and problem-solving skills, as well as the ability to prioritize workload and manage multiple support requests. Desirable skills include experience in an onsite walk-up or AskIT support environment, exposure to endpoint management solutions, and relevant industry certifications. The ideal candidate will be proactive, with a focus on continuous improvement, and have a strong desire to learn and grow in the field.

Hiring Company

MUFG