The Company is in search of a Chief Finance and Risk Officer to play a pivotal role in the modernization and evolution of its complaint resolution services. This executive position is key to ensuring the long-term financial sustainability and organizational resilience of the company. The successful candidate will be responsible for setting and executing the financial strategy, leading all financial activities, and providing expert guidance to the Board and Executive Team. The role also involves spearheading enterprise risk management, strengthening procurement and supplier management, and ensuring that all financial operations deliver value for money. Applicants for the Chief Finance and Risk Officer role at the company should have a proven track record in senior leadership across finance and organizational performance, particularly within large, complex organizations. The position requires a leader with a strong background in financial stewardship, risk, and assurance, and experience in enterprise risk, assurance, and governance. The ideal candidate will possess outstanding strategic and analytical capabilities, with the ability to translate complex information into clear insights and actions. Strong commercial judgment and the confidence to challenge established practices are essential, as is a commitment to the company's values of fairness, quality, and impartiality. The role demands a leader who can not only excel in their own portfolio but also contribute to the broader organizational strategy, transformation, and performance.