Chief Strategy Officer (CSO) Greater Milan, Italy Area

The Company is seeking a Chief Strategy Officer (CSO) to join their dynamic team. The CSO will be responsible for the professional management and resolution of customer inquiries, complaints, and requests, with a focus on ensuring timely and effective communication in line with service level agreements. This role involves facilitating smooth customer onboarding processes, collaborating with cross-functional teams to enhance the customer experience, and maintaining accurate customer information. The successful candidate will also be involved in continuous improvement initiatives, customer retention efforts, and will act as a customer advocate within the organization. Applicants for the CSO position at the company should have a Bachelor's degree in economics or a related field, with a minimum of 1-3 years' experience in a customer-facing role. Proficiency in SAP, Salesforce, BW, Outlook, and the Microsoft Office package is required, with an advanced level of Excel and Power BI. The role demands a professional with strong analytical skills, the ability to work with objectives, measures, and KPIs, and experience in customer performance analysis. The ideal candidate will be proficient in Italian, English, and one of the following languages: Croatian, Serbian, or Bulgarian. Key skills for success in this role include adaptability, building rapport, commercial sustainability, continuous process improvement, and a strong focus on customer experience and support.

Hiring Company

Brambles